Your satisfaction with our service and our product is our first priority. Please review the following store policies to insure your shopping satisfaction.
Shipping Address:
Please double check your shipping address before you submit your order.
Some carriers charge fees up to $10 to correct a shipping address if
they are unable to deliver to the address given. You will be
responsible for these fees if you entered the address incorrectly. If
we mess up then we will pay the fees.
Shipping Charges: We ship using
the most economical method for your order. Customers from outside the
lower 48 need to email us for the correct charges. Online orders for
delivery outside of the lower 48 will have the shipping charges
adjusted and you will be notified to provide payment before we ship the
order.
Inventory: ON
Returns: If you purchase any of
our products and are not satisfied with your purchase just return it to
us unused within 2 weeks of purchase for a full refund with the
exception of shipping charges. If the error was due to a mistake on our
part, then we will refund the shipping charges as well.
All returned items must be returned in unused
condition. Once we receive your return we will issue a credit to your
account. Due to timing and billing cycles, it may take up to 30 days
for the return credit to appear on your statement.
Lost Returns: If you return an
item and it gets lost, you will not receive a refund or exchange. We
strongly suggest that you insure your return for the value of the
order.
Standard Shipping: Our standard
shipping service is USPS as it appears to be the most cost effective
option for residential delivery.
International Shipping: Email us
the exact shipping charges.
Shipping Time: All in stock
orders will ship in 1 business day after funds have cleared. Orders are
only shipped Monday-Friday. We do not guarantee delivery times. Once it
is in the hands of the shipper (USPS, UPS or Fedex) the package is out
of our control. We will not refund paid shipping for products delayed
by the shipper or acts of nature. If we are given a credit by the
shipping company the credit will be passed on to you.
If you need something overnight or 2nd day, please
contact us with your delivery address prior to 11AM EST M-F and prior to placing
your order. We will verify stock and respond with the best delivery
option(s). Standard Priority Mail is typically just 3 days from here to
the east coast so spending extra money may not save you much time.
Received A Damaged Order: If your
order arrives with obvious freight damage, refuse the shipment and note
the damage with the deliverer. Notify us and we will
ship a replacement order immediately. The shipper will return the
merchandise us. If you discover that your order was damaged after
receiving it contact us as soon as possible and we will file a freight claim with the
shipper and send you a replacement once we receive the damaged product.
Backorders: We no longer backorder products and the shopping cart will not allow you to order items that are out of stock. Email us if you need something that is currently out of stock and we will notify you once it becomes available.
